Managed Services – Network Operator

Managed Services

RSG Telecom’s Managed Services stand as a pinnacle of network management excellence, ensuring the seamless operation and optimization of your business's critical infrastructure. Our proactive approach encompasses comprehensive network monitoring and maintenance, providing real-time detection and resolution to minimize downtime and enhance reliability.

Security is a top priority with RSG, while implementing robust measures, including threat detection, firewall management, and compliance monitoring, to safeguard your data and uphold industry standards. Supported by a team of dedicated experts available 24/7, RSG's Managed Services offer immediate technical support, ensuring that your network operates flawlessly. Our scalable and flexible solutions adapt to your evolving business needs, while disaster recovery measures and redundancy protocols provide a safety net for critical processes.

Operate 24x7

RSG operates a 24×7 Network Operations Centre (NOC) managed by skilled professionals, ensuring the integrity of our expansive network. Certified Network Analysts provide industry-leading expertise with adaptive troubleshooting. Our proactive Capacity Planning services enable clients to anticipate and manage future network demands, ensuring continuous availability, reliability, and performance.

RSG’s 24×7 Network Operations Centre (NOC)

• Certified Network Analyst
• Capacity Planning
• Located – North America

24x7 Network Operations at Rigstar:

At RSG, we pride ourselves on providing unparalleled network monitoring and maintenance through our state-of-the-art 24×7 Network Operations Centre (NOC). Our dedicated team of Network Analysts and Technicians is not just skilled; they are rigorously trained to scrutinize every aspect of your network.

Comprehensive Network Monitoring

Our NOC team meticulously monitors netflows, hops, servers, and endpoints connected to your network. We strategically assess the infrastructure health, security, and capacity, ensuring that your network operates at peak performance.

Immediate Issue Resolution

Equipped with enhanced training, our NOC personnel specialize in analyzing network disruptions and implementing swift troubleshooting procedures. This proactive approach allows us to track and resolve issues in real-time, minimizing downtime and ensuring uninterrupted network functionality.

Customized Support Levels

Recognizing the diverse needs of our clients, Rigstar’s NOC offers a customizable package of services at three distinct support levels:

  • Notification

    Swift alerting and notification services to keep you informed about any potential issues.

  • Tier 1

    Basic support services, including issue identification and initial troubleshooting to address common network concerns.

  • Advanced (Tier 2 and 3)

    Comprehensive support involving in-depth analysis, advanced troubleshooting, and resolution of complex network issues. Our Tier 2 and 3 support ensures that your network operates at optimal efficiency.

  • Notification: Swift alerting and notification services to keep you informed about any potential issues.
  • Tier 1: Basic support services, including issue identification and initial troubleshooting to address common network concerns.
  • Advanced (Tier 2 and 3): Comprehensive support involving in-depth analysis, advanced troubleshooting, and resolution of complex network issues. Our Tier 2 and 3 support ensures that your network operates at optimal efficiency.

Customized Support Levels

Recognizing the diverse needs of our clients, Rigstar’s NOC offers a customizable package of services at three distinct support levels:

RSG's NOC is committed to delivering the highest quality of service to safeguard the integrity and performance of your network, allowing you to focus on the core aspects of your business.

Network/Systems Monitoring

• Real-time Monitoring
• Incident Detection and Response
• Remote Support – Tier 1, 2, 3

Systems Security

• Enhanced Security – Intrusion Detection
• Access Control and Authentication
• Redundancy and Disaster Recovery

RSG's Network Management Solutions

RSGs network management solutions go beyond technical proficiency. We deliver on our commitment to the success and prosperity of communities we serve as demonstrated with Clearwater County’s Open Access Network (OAN). With a profound comprehension of the unique requirements inherent in OAN’s, our highly skilled team has a deep understanding of the intricacies involved with managing the network. RSG orchestrates a harmonious ecosystem of digital accessibility. Through meticulous planning, strategic resource allocation, and vigilant maintenance practices we ensure both service providers and end-users benefit from the network infrastructure equitably.

Clearwater County

With a profound comprehension of the unique requirements inherent in open access networks, our highly skilled team has a deep understanding of the intricacies involved with managing the network. RSG Telecom orchestrates a harmonious ecosystem of digital accessibility. Through meticulous planning, strategic resource allocation, and vigilant maintenance practices we will ensure both service providers and end-users benefit from the network infrastructure equitably.

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